Job Summary:

The Senior Quality Assurance Analyst’s role is to develop and establish quality assurance standards and measures for the Information Technology, Data Processing, Database Management/Administration and Accounting matrix activities within the organization. This individual will also gather and analyze data in support of the daily operations of the business.

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Duties and Responsibilities:

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• Perform database updates to church management system(s), data mining/migration, weekly reporting, analysis and work flow processes.

• Performing various daily, weekly and monthly operational tasks in support of systems.

• Conduct internal audits/reviews to measure and assure adherence to departmental and organizational policies.·        

• Analyze problems and recommend solutions to solve issues and/or improve existing processes.

• Verify and revise quality assurance standards and create or revise documentation, as needed.

• Ensure via database/app vendors or direct hands-on, that testing activities allow applications to meet business requirements and systems goals and identify existing or potential issues.

• Collaborate with internal departments across the organization in application testing, training and usage. 

• Cultivate and share knowledge of quality assurance best practices.

• Performing other duties, either for this department or other department(s) within the business as needed. 

 

Qualifications/Requirements:

 

• Highly customer/client/member focused, patient, compassionate, and eager/desire to deliver excellent customer service.

• Strong knowledge of MS Office 365, Microsoft Office 2016+ suite of products (i.e., Excel (formulas, macros, accounting features), Word, PowerPoint, Outlook) a must.

• Data mining, data verification, attention to detail and excellent problem-solving abilities are a must. 

• Heart to serve ministry with hands on approach with a ‘can do’ attitude.

• Excellent listening, communication (both written and verbal), and interpersonal skills. 

• Able to remain agile in a fast-paced environment, re-prioritize, while paying attention to detail and execute with accuracy.

• Maintain a team-oriented/collaborative environment. 

• Initiative-taking/self-starter.

• Willing to explore, learn and work with new technology.

 

Education /Experience:

 

• Bachelor’s degree in accounting, IT, Quality Assurance, Quality Control or Business Administration preferred. 

• Agile Project Management, Jira, or Six Sigma extensive exposure in project-based work structures desired.  

• Experience working in a non-profit environment preferred.

• 5 years direct experience in Quality Control or database management.

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Interested parties should forward resumes to Human Resources 

*Candidate testing required

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Creative Services is Hiring! Graphic Designer must have 3-5 years minimum experience in a working, graphic design environment.

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ESSENTIAL DUTIES AND RESPONSIBILITIES includes in the following:

• Designer must be very proficient in the Adobe Creative Suite, particularly Photoshop, Illustrator, and InDesign.

• Experience with conceptualization and layout of various publications with the ability to start and see the project(s) through to completion. Examples of these projects include postcards, brochures, newsletters, magazines, and book publications.

• Must be organized and able to manage multiple deadlines in a timely fashion.

• Must be able to communicate with our vendors using the appropriate design and production terminology to bring our various jobs to completion for our ministry departments. 

• Should possess good grammatical skills

• Must be a team player and able to follow directions as given.

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 Please email resumé to asimpson@woficc.com when applying.

Job Summary:

The Assistant Director of Information Technology (“Assistant Director”) assists the Director of Information Technology in managing, administering, planning, and coordinating information technology initiatives, programs, and policies. Provide oversight/leadership for the daily operations of the Department of Information Technology, as assigned, and acts on behalf of the Director in the Director’s absence.  Within the scope of this role, the Assistant Director works collaboratively with the Director to coordinate the training and management of the departments under its authority (Helpdesk, Quality Control, and Data Processing).

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Essential Skills and Experience:

• Bachelor’s degree in Business/Computer Information Systems, Information Technology, Computer Science, or a related field

• Minimum of five (5) years of direct experience in information technology and business analyst technology and processes with proven successes

• Practical application and experience in current technologies, hardware, and products used industry

Essential Duties and Responsibilities:

• Consults with Director and senior management to understand their business processes and provide technology and business solutions to meet their needs.

• Coordinates and provide cybersecurity awareness training to staff to help bolster our first line of defense.

• Provide technical support and training to staff in computer operations.

• Works with Director and senior management to reduce our data storage footprint to reduce risks.

• Works in alignment and collaboration with the Director of Information Technology in providing leadership, direction, and guidance to staff and managing operational activities to achieve the department’s long and short-range goals and business objectives.

• Assists, improves and/or collaborates with the team to improve technical efficiencies and increase operational effectiveness within departments, locations, vertical strategies, special projects, etc.

• In alignment and collaboration with the Director of IT, has a key role regarding input in performance reviews, performance plans, and other administrative tasks.

• Significant contributor and provides input to Director of IT on strategy regarding deploying technology solutions in applications and infrastructure (e.g., software implementation, communications and network, data center, server platforms, hardware standards, etc.).

• Provides hands-on input, support and supporting research documentation to the Director of IT for budget planning documentation.

• Provides hands-on input, support and supporting research documentation to the Director of IT regarding departmental processes (standardization where it can be realized), best practices, lessons learned, continuity of operations procedures, and IT forecasting development.

• Provides hands-on input/assistance with systems, technology and software installation or upgrades.

• Remains current with technology products and vendor evolution to position the organization for future technology investments

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Beneficial Skills and Experience:

• Worked in an IT management environment within a medium to large business or non-profit environment

• Hardware, Software skills and extensive experience: MS Office 2010 -MS Office 365, Windows XP, 7/10 /11, Google Workspace, Apple related products and support (e.g., iPhones, iPads, Macs), Adobe products/services, Donor or Contribution Relationship Management Systems, Electronic Payments, Learning/Education Management Systems, Phone systems, Video Conferencing, hardware configuration, software function and compatibility, Cloud services, CRM systems

• Certified Network Engineer (CNE)

• Project Management Certification or relevant experience

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